Refund Policy

1. The 7-Day Money-Back Guarantee

• You may request a refund within 7 days of your purchase date, for any reason.
• The refund is the amount you paid less the value of any member-only download you already claimed: see section 7 for the calculation.
• Most members claim nothing during the window and get the entire amount back.
• The deduction can reduce a monthly refund to as little as $0.00 if the download you claimed costs more than the month you paid for.
• The 7-day window is measured from the date of your original membership purchase, and does not reset when your membership renews.

2. How a Refund Affects Your Access

• Issuing a refund cancels your membership immediately: access is revoked at the time of the refund, not at the end of the billing period.
• After a refund, your member access ends and the paywalled areas of Dentivore are no longer accessible. Public pages, such as the landing page, remain available.
• You keep any digital downloads you have already claimed.
• You can re-subscribe at any time from the pricing page.

3. One Refund Per Account

The money-back guarantee is limited to one refund per account. After a refund has been issued on your account, subsequent purchases are not eligible for the self-serve money-back guarantee.

4. How to Request a Refund

There are two different paths depending on what you want: cancel, or cancel and get a refund:

Cancel (keep access, stop future renewals). Select the “Manage subscription” button on the pricing page, which opens the Stripe billing portal where you can cancel directly. Cancelling stops future billing; your access continues through the end of the period you have already paid for.

Refund (revoke access immediately). While you are within the 7-day window, select the “Request a refund” button on the pricing page: this cancels your membership and issues the refund automatically. You can also email [email protected] and we will process the refund for you.

5. After the 7-Day Window

Once the 7-day window has passed, the membership continues as normal. You can cancel at any time to stop future renewals by selecting the “Manage subscription” button on the pricing page, which opens the Stripe billing portal, or by emailing [email protected]. Cancellation stops further billing, and access continues through the end of the period you have already paid for. Charges outside the money-back window are non-refundable except where required by law.

6. Digital Downloads (One-Time Purchases)

The Dental Hygiene Student Planner ($19.99, or $14.99 for members) and the Clinical Reference Library ($9.99, free for members) are one-time digital purchases delivered as instant downloads. The Planner bundle is a single ZIP download containing the planner itself, a sticker pack, and the Clinical Reference Library.

Because these are instant digital downloads, one-time purchases of the Planner and the Clinical Reference Library are non-refundable: all sales are final, except where required by law. The 7-day money-back guarantee described above applies only to the Dentivore Membership subscription and does not extend to these one-time digital products. If you claimed one of these as a member benefit and then request a membership refund, see section 7.

7. How Member-Only Downloads Affect Your Refund

Digital downloads are delivered instantly and can't be returned. If you claimed one using a member benefit and then request a membership refund, you keep the download, so its price comes out of the refund.

• Bought the Student Planner at the $14.99 member price instead of $19.99? The $5.00 you saved is deducted.
• Downloaded the Clinical Reference Library free as a member instead of paying $9.99? The $9.99 is deducted.
• Did both? Only the $5.00 applies: the Planner bundle already includes the Library, so it's never counted twice.
• Deductions never reduce your refund below $0.00. You will never owe us money.

Worked examples

• Annual ($75.99/year), bought the Planner at the member price → $70.99 refunded.
• Annual ($75.99/year), downloaded the Library free → $66.00 refunded.
• Monthly ($7.99/month), downloaded the Library free → $0.00 refunded, because the $9.99 Library costs more than the $7.99 you paid. You keep the Library.
• Claimed nothing → the full amount refunded.

Want the full amount back? Don't claim a member-only download until you've decided to keep your membership.

8. Contact

Questions about this Refund Policy may be directed to [email protected]. This policy is part of our Terms of Service.